Privacy Policy
Last updated: February 21, 2026
SAVR (“we”, “our”, or “us”) operates the SAVR restaurant management platform, including the customer app (app.savr.menu), restaurant dashboard (dashboard.savr.menu), waiter app (waiter.savr.menu), and backoffice admin (backoffice.savr.menu). This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
Account Information
When you create an account, we collect your first name, last name, username, email address, phone number, and password (stored securely hashed).
Order Information
When you place orders, we collect details about your orders including items ordered, order method (dine-in, delivery, or pickup), delivery address (if applicable), and payment information.
Reservation Information
When you make reservations, we collect the date, time, party size, and any special requests you provide.
Device & Usage Information
We automatically collect device type, operating system, app version, and general usage data to improve our services.
Location Information
For delivery orders, we collect your delivery address. We may also use your general location to show nearby restaurants.
2. How We Use Your Information
- To create and manage your account
- To process and fulfill your orders
- To manage your reservations
- To communicate with you about your orders and account
- To improve our platform and services
- To prevent fraud and ensure security
- To comply with legal obligations
3. Information Sharing
We share your information only in the following cases:
- With restaurants: We share your order details and relevant contact information with the restaurants you order from so they can fulfill your orders and reservations.
- Service providers: We use third-party services for authentication (Firebase), hosting, and payment processing. These providers only access data necessary to perform their services.
- Legal requirements: We may disclose information if required by law or to protect the rights and safety of our users and platform.
We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your data, including encrypted communications (HTTPS), secure password hashing, JWT-based authentication, and tenant-isolated data storage that ensures your data is never accessible to unauthorized parties.
5. Data Retention
We retain your account data for as long as your account is active. Order and reservation history is retained for business and legal purposes. If you delete your account, your personal data will be marked for deletion, though some information may be retained in anonymized form for analytics or as required by law.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate information in your account
- Request deletion of your account and associated data
- Withdraw consent for data processing
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at info@savr.menu.
7. Cookies & Tracking
Our web applications may use cookies and similar technologies to maintain your session, remember preferences, and analyze usage patterns. You can control cookies through your browser settings.
8. Children’s Privacy
SAVR is not intended for use by individuals under 16 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of SAVR after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
SAVR
Tirana, Albania
Email: info@savr.menu